Mradsim software: frequently asked questions

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In this section, we have collected answers to the questions we are most frequently asked about our products, ranging from features and technical specifications, to installation and usage, as well as technical support and updates.

Which operating systems is MRADSIM compatible with? What are the installation requirements?

Below are the requirements to install MRADSIM:

Operating system: Linux (tested on Ubuntu 20 or later, Debian, Fedora).
Recommended system hardware: at least 4 CPU cores and 16 GB RAM.
MRADSIM can also be used through a virtual machine (recommended operating system: Ubuntu 20 or later).

How do I install the software?

Once you verify the software compatibility with your operating system, one of our technicians will assist you with the installation.

How do I know which version is most suitable for my needs?

If you need to convert, design, and analyze the effects of radiation on a device for space, MRADSIM-Space is the complete simulation tool suitable for every user’s need. MRADSIM-Dose is the essential simulator where you can convert your project to analyze the radiation dose distribution for any sector. MRADSIM-ConverterPro is the professional converter for any user needing to convert a STEP design file into a GDML file suitable for event simulation. All simulators come with the conversion software included.

I would like more information: who can I talk to

Contact us for more information

How can I reach customer support?

By visiting our contact section, you can find a dedicated inquiry form and all our contact details.

I need to purchase multi-user licenses for my company: are there any dedicated discounts?

Yes, there are discounts for multi-license users. For more information, visit the contact section, where you can find a dedicated inquiry form and all our contact details.

Is it possible to receive the free version?

MRADSIM-ConverterFree, the converter with basic functions, is free and available only for non-commercial use for research institutions, universities, and non-profit organizations.

In which language is the software available?

The software is available in English.

In which languages can I receive support?

We provide support and assistance in English, Italian, Turkish and Chinese.

I need to use the software securely and ensure my complete privacy: are my simulations tracked?

During the use of the software, data related to its operation is tracked to monitor usage and improve technical support. However, it is not possible to access specific details of your simulation project, such as the geometry or material of the system being tested and the type of simulation. We ensure total confidentiality of your data and simulations.

If you didn't find the answer you were looking for, don't hesitate to contact us directly.

We are here to help you!

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